So, I tried searching for pc hardware help, but apperently that community doesn’t exist, or I’m too dumb to find it. In either event, I am posting this here to try to troubleshoot my pc. This is mostly a hardware post. Technically the hard drives do have linux, but the issue isn’t with that I don’t think.
Ok, so here’s what happened. 12 year old computer, on all day every day for most of it’s life. Lets call it a 98% uptime. Well about 2 weeks ago I decided to turn it off, change hard drives, and turn it back on.
I have like 10 small hard drives. Each with different a OS on them.
So when I turn the PC back on, the fans sounded like the were struggling. The dell logo flickered on the screen, and then the whole PC powered off.
Thats weird. Never saw it do that before. So I hit power again, this time, a loud audible POP noise from inside the PC. Like an explosion. I could smell burning. So I rushed in unplugging everything, pull the PC out of it’s place, check for damage, but found no evidence of a fire.
So I removed the power supply. Then I started just removing the fans to clean them (been about a year), and then I removed the big heat sink fan over the processor. I don’t think I ever removed that before.
So my PC sat like that, unused, no way to turn it on. I posted when it first happened, to get an idea of what happened, and I’ve been told a capacitor probably burst.
I was also told that it’s possible the motherboard could have been blown out. I see no physical damage.
So Sunday I was at a thrift shop. I just happened to see a $10 power supply. My power supply was 300 watts. This one at the thrift shop was 220 watts. According to a calculator I found online, I use roughly 176 watts. So I figure I’m probably fine. Just as a precaution I didn’t connect my dvd burner. Just using it as a band-aid fix until I can get a better one.
So, first time powering up since my power supply died, with the temporary 220 watt power supply, and the dell logo shows up…and thats it.
Never gets past that screen. I googled it, and I’ve tried the following.
I took out the ram that was inside during the explosion. Luckily I still had my old ram in a drawer. So now instead of 16gb, I have 8gb. That did not solve the issue.
I took out the hard drive with ZorinOS that was in during the explosion. I put in a hard drive with BazziteOS. This did not solve the issue.
I took out all ram and all hard drives. I knew it wouldn’t boot, but I wanted to see what happened. No dell logo, totally blank screen. Power button was orange instead of white.
Put just the ram back in, no hard drive. I knew it wouldn’t boot. I thought I might get past the dell logo, and get the screen that says something like “No boot drive” or whatever it says normally when it has no hard drive. It did NOT do that. It still just stayed on the dell logo.
So from here, my thoughts are one of two issues.
Either 220 watts really isn’t enough, even as a temporary bandaid fix.
Or
Somehow the power supply exploding fried the bios?
Unrelated to all this, I don’t have internet at all at home right now. That’s a different unrelated issue that should be solved tomorrow, but in case it’s not, I might not reply fast.
I’ll post the computer model later. It’s an inspirion 3XXX something.
Is there anything else I should try to help gather more information? Any ideas to temporarily get this thing up and running?
Edit: SUCSESS!!!
Ok, so two nights ago (the night I made this post) I went home, armed with the knowledge of everybody here giving me new advice. So I tried out all the advice at once.
First thing I did was took a picture with my cell phone of the motherboard, and how it looks before I do ANYTHING. This helps me know if I needed it, what it’s SUPPOSED TO look like.
Now, I disconnected the CMOS battery. Then I disconnected every single wire from the motherboard. After that, I took out both sticks of ram. After that, I plugged only the power cord, and the VGA monitor cord back in. Then I turned it on. Nothing. No Dell logo. No power. Nothing. I paniced. I thought I broke something. Then I realized that the power button is probably connected to the motherboard by one of those wires I disconnected from the motherboard. So I took a look and followed the power button to a wire, and followed the wire to the end. Then plugged that back in. Hit power, and this time the power button stayed orange, and I had a blank screen. No Dell logo. Just a black screen.
Then I remembered it did this the previous night when I had no ram. Now the point of disconnecting everything is that I wanted minimal power draw, since I was told one of the reasons I might be having issues is that 220Watts is maybe TOO big of a drop from 300Watts that this PC is used to…even though a power calculator told me I use 176Watts. I’m unclear if having ram uses extra power, or if a single 4GB stick uses more than a single 8GB stick. So I inserted one 4GB stick of ram, and turned it back on.
Now I get a Dell logo, and then…it changed! It said something like
"Keyboard not detected,
Operating system not detected,
CMOS Battery not detected,
Fans not detected"
That’s good! Even though I’d previously in previous nights turned the system on without some of those things connected at all, it never used to get past the Dell logo. Now, it got past the Dell logo, and was aware it was missing those things.
So then I reconnected all the wires except the fans. Put the Cmos Battery back in, and…it still wouldn’t boot. Just said “Fans not detected”.
So, power down, reconnect the fans, and…SUCSESS!!! Booted right up!
So I then powered down, connected all my accessories that draw from external power, and routed all my USB stuff through a powered hub I have. I figure I’d rather it draw power from an outlet connected to the hub, than the PC which would strain the power supply I have.
Then I swapped my old ram, single stick of 4GB, for 2 sticks of 8GB ram. So now I have my 16GB of ram again. And everything is running as good as you can expect it to, with minimal power consumption. I have not in any way reconnected the DVD drive. I haven’t reconnected a few of the non-powered external drives I have. I’m basically running this bare bones.
I’m not even running firefox the way I normally do. Usually I have 5 million tabs open, and task manager says I’m running at max capacity for ram, and I have to close a few tabs. Now I’m only running a few tabs.
I’m also only running the PC during times I’m using it. It’s strange turning off the PC just because I’m at work.
TLDR: I came here for help and you guys suggested a bunch of things, and I did them all at once, and it worked!
I’d like to thank everyone who responded and got my PC back up to almost normal state. I’m relieved to know that now I can confidently buy a power supply that will work with my machine! I was worried the motherboard was fried, and that I was going to buy a $40 power supply, only to find out my PC doesn’t work anyways. Now I know it DOES work, and a new power supply is all that it needs. Which is a much easier install than I thought. Unscrew 4 screws, unplug 3 cables, and remove the box (which is already done). Then to install the new one, just do those same 3 steps in reverse. That’s so EASY!
Again, thank you everyone! This Friday I’ll be getting some thermal paste and a new CMOS battery. You never realize just how crazy you go when the one thing in your apartment that you actually use daily breaks down. It was broken for almost 3 weeks. Now it’s at least functional. Thank you thank you thank you thank you!
That you’re getting to the Dell logo is promising - though the board can still be bad I think it’s less likely.
That pop sound is concerning, given that it gets to the logo (mostly comoletes POST), odds are the capacitor that died was in the PS.
I’m not as sceptical of this “new” PS being insufficient - Dell routinely designs around very small power supplies for their systems. If it were genuinely insufficient, I don’t think you’d make it to POST at all.
That it’s hanging on POST means it has some conflict between BIOS config and the hardware (someone else mentioned this). That vintage Dell is known for taking a long time on POST when there are issues.
As someone else mentioned, remove the CMOS battery for a few minutes to fully clear the CMOS/BIOS settings.
Then boot and it should go into BIOS settings - of not, reboot and tap on either Delete, F2, or F12 (maybe enter) to get into BIOS. Dell’s used all of these as an option - it’ll show on the screen for a few seconds before the Dell logo shows up.
Getting into BIOS settings is a promising sign.
Verify the BIOS settings (or hell, force it to reset to defaults).
You really need to replace the thermal paste on the CPU/cooler. This requires cleaning the old off and putting new on. Without it, the CPU will overheat - though that will typically cause a hard shutdown/reboot after the OS is running for a while or pushing the cpu. But let’s get it to at least try to boot from a device first.
What model number is the machine?
Have you tried pulling the CMOS battery and fully disconnecting the system and then doing everything in reverse?
Have you tried pulling the CMOS battery
I have not. What does this do?
and fully disconnecting the system and then doing everything in reverse?
I’m unclear what you mean. I don’t have any graphics cards, or anything in the PCIe slots. The only other things attatched to the motherboard are fans, the CMOS battery, and a few wires that I’m not 100% sure what they do. I know 2 of them connect to the front panel, and are used for USB, headphone jack, mic jack, SD card reader. I might be forgetting something, but there’s a few of those wires.
There is probably a small silver coin sized battery that is keeping information stored in the computer’s bios somewhere on the motherboard.
Typically you can disconnect that, and then that will cause the onboard system to lose power and forget everything that it has stored.
If there is a configuration issue in the BIOS that is preventing the system from powering on, because of the changes you have made, doing that, removing the battery for 20 seconds or so, and any other power that may be coming into the system, can allow the system to start over from scratch and attempt to boot normally.
Thank you for your help! I’m not 100% sure what I did that fixed it, but I tried everybodys suggestions, and now it works! I also updated the main body of this post with more info.
When you say it “never” gets past the logo, what value of never are you talking about? In my experience, the Dell BIOS can take a long, long time to scan the motherboard for hardware changes. Maybe let it sit at the logo for a lot longer than one might think it should take.
Also, I’ve heard that this can happen when the CMOS battery dies.
In any case, the fact that it gets as far as the logo is a good sign, in that the power supply, motherboard, CPU, video, and BIOS are all working.
Thank you for your help! I’m not 100% sure what I did that fixed it, but I tried everybodys suggestions, and now it works! I also updated the main body of this post with more info.
It sounds like the thrifted power supply isn’t enough.
Keep in mind, the power supply you thrifted was probably used for a while itself, and may not be in the best condition.
Generally, if I replace your power supply, I go with something new and brand name. Otherwise, there’s no telling what could go wrong with it - or what components it could take with it.
Thank you for your help! I’m not 100% sure what I did that fixed it, but I tried everybodys suggestions, and now it works! I also updated the main body of this post with more info.
It sounds like the thrifted power supply isn’t enough.
I’m hoping you’re right. I just don’t have $50 to spend right now on a power supply. I was hoping this one would work for a month.
Sounds like you wrecked the North bridge when you mucked around with the hard drives. Processor video and RAM are working but no external devices.
You have tried with the Ram and only one hard drive?
Thank you for your help! I’m not 100% sure what I did that fixed it, but I tried everybodys suggestions, and now it works! I also updated the main body of this post with more info.
Yes. With both the 8gb old ram, and the 16gb modern ram.
Also with bazziteOS drive, and the ZorinOS drive.
well 220 sounds like not a lot especially when you had 300. These powers are max power used by the power supply from the mains. But power supplies are not 100% efficient. If you have an efficient power supply, you still will not get 300 watts available in your case. It might be very well that your new PSU cannot reach the required 176 watt.
Thank you for your help! I’m not 100% sure what I did that fixed it, but I tried everybodys suggestions, and now it works! I also updated the main body of this post with more info.
So I removed the power supply. Then I started just removing the fans to clean them (been about a year), and then I removed the big heat sink fan over the processor. I don’t think I ever removed that before.
Just to be sure… you re-installed the processor’s heat sink right? You probably didn’t need to remove that unless you were planning on changing the thermal paste but that’s a done deal now.
Put just the ram back in, no hard drive. I knew it wouldn’t boot. I thought I might get past the dell logo, and get the screen that says something like “No boot drive” or whatever it says normally when it has no hard drive. It did NOT do that. It still just stayed on the dell logo.
My rough guess - When you initially got in there moving things around for the hard drives and then attempted power something got shorted and definitely damaged, you made an attempt with the replacement power supply so it sounds like a possible motherboard issue unfortunately. This stuff happens :/ But to try ruling other things out, just to give it a shot try resetting the BIOS if there’s a jumper or button on the board to do that (can’t remember offhand if the old Dells have that but probably?), I’ve sometimes gotten back to a normal boot after doing it. Also since it’s an old computer could be worth replacing the motherboard battery while you’re at it… I’ve seen weird/unstable boot-ups when old desktops no longer have a good battery to store the BIOS info… and like you said you had it on all this time without turning it off, probably wouldn’t have noticed any issues with the battery until now.
After all that if it’s still not coming up… well it’s an old computer, maybe it’s a sign that it’s time for a new build.
Just to be sure… you re-installed the processor’s heat sink right?
I screwed the 4 screws back in, if thats what you mean. So it’s there. And I reconnected the fan. I do not have thermal paste. Should I?
Unclear about the bios button. I’ll replace the battery this weekend. Probably not a bad idea. But I have zero clue about a bios reset button. I’ll research that.
If you’re thinking that the computer is going to be used for another 10 years or whatever it might be worth cleaning up the heatsink and replacing whatever thermal paste/pad was on there… but for now as long as here’s some sort of thermal material on there you should be okay. Main thing right now is to figure out if the machine can actually perform a normal boot or if it’s done.
Thank you for your help! I’m not 100% sure what I did that fixed it, but I tried everybodys suggestions, and now it works! I also updated the main body of this post with more info.
You should definitely have thermal paste.
Thank you for your help! I’m not 100% sure what I did that fixed it, but I tried everybodys suggestions, and now it works! I also updated the main body of this post with more info.
Have you tried a live boot from USB or a disc?
Thank you for your help! I’m not 100% sure what I did that fixed it, but I tried everybodys suggestions, and now it works! I also updated the main body of this post with more info.
If its not clearing the post screen, its not getting to booting from media
Thank you for your help! I’m not 100% sure what I did that fixed it, but I tried everybodys suggestions, and now it works! I also updated the main body of this post with more info.
I will try that tonight when I get home, though I don’t have high hopes for that solution, because even with no drive at all it never got to the point where it realized there was no drive.
I have the boot order set as trying to boot from the USB first, and if no OS found, then boot from hard drive.
Not sure if that’s relevant info, but it in normal times, it allowed me to put a usb stick in, and boot from that with no fuss. And without the usb stick, boot from my normal drive with no fuss.
Maybe I missed it but I don’t see you mention hearing the POST beeps the BIOS makes. Does your PC have an internal speaker for making those? Often there will be different beeping patterns to indicate what’s wrong at boot. If you don’t have one, they’re pretty cheap: https://a.co/d/0hHMnubT
Thank you for your help! I’m not 100% sure what I did that fixed it, but I tried everybodys suggestions, and now it works! I also updated the main body of this post with more info.
I don’t actually remember if it has beeps in normal times, but I do know last night there were no beeps. I say that because after turning the power on, I remember thinking “…is it on?”
Turns out my old power supply was the source of the humming noise it always had. Now it’s practically silent. Even with 2 fans. I don’t remember beeps innormal times though. I screen capped that speaker, and I’ll look for that tonight. I’m 70% sure I don’t have that though.
Dell also often uses the power light to show a blink code instead of beep codes.




